store manager daily check list
Store Operations
- Verify staff attendance and punctuality.
- Ensure doors are unlocked and lights are on.
- Check that security systems are functional.
- Review daily sales goals with team.
- Confirm all necessary equipment is ready.
- Test each register for functionality.
- Ensure cash drawers are stocked with change.
- Check receipt paper levels.
- Verify that POS systems are updated.
- Confirm staff is trained on cash handling.
- Inspect shelves for low stock items.
- Review inventory management system for updates.
- Order necessary stock from suppliers.
- Ensure restocking is completed before opening.
- Organize back stock for easy access.
- Review promotional materials for accuracy.
- Ensure displays are visually appealing.
- Check pricing signs for correctness.
- Verify that products are in stock for promotions.
- Train staff on promotional details.
- Check floors for debris and spills.
- Ensure restrooms are clean and stocked.
- Organize merchandise on shelves.
- Verify that aisles are clear of obstacles.
- Inspect windows and glass for cleanliness.
Staff Management
- Gather all staff in a common area.
- Discuss daily goals and promotions.
- Encourage open communication for any concerns.
- Motivate team members with positive reinforcement.
- Keep the briefing under 15 minutes.
- Identify priorities for the day.
- Delegate tasks based on individual strengths.
- Ensure clarity on expectations and deadlines.
- Provide necessary resources for task completion.
- Confirm understanding and availability of each team member.
- Observe staff interactions with customers.
- Take note of efficiency and teamwork.
- Provide immediate, constructive feedback.
- Encourage self-assessment from staff.
- Schedule follow-up discussions for ongoing improvement.
- Check staff attendance and punctuality.
- Verify breaks and shift changes are managed.
- Use a checklist to track staff presence.
- Communicate with any absent staff for updates.
- Adjust schedules as necessary for coverage.
- Gather reports on any incidents or complaints.
- Discuss resolutions and actions taken.
- Identify patterns or recurring issues.
- Encourage team input on improvements.
- Follow up on unresolved issues promptly.
Customer Experience
- Observe customer interactions and behaviors.
- Greet customers warmly and offer assistance.
- Ask open-ended questions to understand needs.
- Provide product information and recommendations.
- Collect feedback on their shopping experience.
- Review staff interactions with customers.
- Monitor response times to customer inquiries.
- Check cleanliness and organization of the store.
- Ensure staff are knowledgeable about products.
- Provide coaching where standards are lacking.
- Review the complaint log for open issues.
- Follow up with customers regarding their concerns.
- Ensure resolution steps have been taken.
- Document outcomes and customer satisfaction levels.
- Escalate unresolved issues to management if necessary.
- Gather feedback from surveys and comment cards.
- Analyze trends in customer comments.
- Identify common pain points or suggestions.
- Discuss findings with the team for input.
- Create an action plan to address improvements.
- Update staff on current promotions and sales.
- Display promotional materials prominently in-store.
- Train staff to communicate offers effectively.
- Engage customers by highlighting benefits.
- Encourage staff to upsell related products.
Financial Accountability
- Access the cash register system.
- Check the opening and closing balances.
- Compare against sales receipts.
- Investigate any discrepancies immediately.
- Document findings for audit purposes.
- Verify sales entries in the system.
- Cross-check with physical receipts.
- Address any missing entries promptly.
- Confirm that discounts and returns are accounted for.
- Update records if necessary.
- Collect all expense reports from staff.
- Ensure receipts are attached and legible.
- Verify that all expenses are within budget.
- Flag any unusual or high expenses for review.
- Summarize total expenses for the day.
- Evaluate current cash levels in the register.
- Determine the need for a cash drop.
- Secure cash in a drop bag.
- Notify a manager or supervisor of the drop.
- Document the cash drop in the log.
- Gather all sales reports and receipts.
- Ensure all cash and credit transactions are recorded.
- Calculate total sales and expenses.
- Prepare a summary for management review.
- Confirm that all documentation is complete.
Merchandising and Marketing
- Inspect store layout and product displays.
- Ensure compliance with brand guidelines.
- Check for cleanliness and organization.
- Evaluate customer flow and accessibility.
- Make notes for necessary improvements.
- Verify all promotional signs are current.
- Ensure readability and visibility of signs.
- Confirm placement aligns with advertising strategies.
- Remove outdated or damaged signage.
- Update prices as necessary.
- Assess key product areas for visibility.
- Organize products based on customer preferences.
- Utilize cross-merchandising techniques.
- Rotate stock to highlight new items.
- Seek customer feedback on product displays.
- Analyze sales data for top performers.
- Remove slow-moving items from prime locations.
- Rearrange displays to feature trending products.
- Incorporate seasonal items into displays.
- Monitor customer engagement with displays.
- Review calendar for upcoming events.
- Coordinate with marketing for promotional materials.
- Prepare inventory for anticipated demand.
- Create a timeline for display changes.
- Assign tasks to team members for execution.
Safety and Compliance
- Check fire extinguishers for proper pressure and accessibility.
- Ensure first aid kits are stocked and easily reachable.
- Verify that emergency exits are clear of obstructions.
- Test emergency lighting systems for functionality.
- Confirm that evacuation routes are well-marked.
- Schedule a brief meeting to discuss protocols.
- Provide updates on any changes in safety regulations.
- Encourage staff to report safety concerns.
- Conduct a quick quiz on safety procedures.
- Emphasize the importance of personal protective equipment.
- Review local health and safety codes.
- Update any necessary permits and licenses.
- Check that signage meets legal requirements.
- Document compliance checks for record-keeping.
- Consult with legal advisors for updates.
- Inspect floors for spills or obstructions.
- Check shelving units for stability and safety.
- Look for exposed wires or damaged equipment.
- Evaluate lighting in all areas for adequacy.
- Engage staff in identifying hazards during the walk-through.
- Summarize key incidents and outcomes.
- Identify trends or recurring issues.
- Discuss preventive measures with staff.
- Ensure all reports are documented and filed.
- Follow up on actions taken after incidents.
Use in Manifestly