Supervisor Daily Checklist

Morning Setup and Review

Confirm that all systems are up and running before the start of the day

Review the previous day’s system performance and incident reports

Ensure all team members are aware of daily objectives and priorities

Check that all necessary tools and resources are available for the team

Conduct a brief team huddle to discuss any immediate concerns or updates

Review any scheduled meetings or important deadlines for the day

Verify any outstanding action items from the previous day and assign responsibilities

Check for any updates or changes in policies or procedures that may impact the team

Ensure that all communication channels (e.g., team chat, email) are functioning properly

Review key performance indicators (KPIs) to set a clear focus for the day

Confirm availability of support staff or resources for any anticipated challenges

Set up any necessary documentation or reports that need to be completed during the day

Encourage team members to share any potential obstacles they foresee for the day

Remind the team about safety protocols or any specific compliance requirements for the day

Incident Management

Monitor and triage new incidents reported overnight

Assign incidents to team members based on expertise and workload

Follow up on high-priority incidents to ensure rapid resolution

Document any major incidents in detail for future reference

Review incident trends and recurring issues to identify potential process improvements

Conduct a root cause analysis for significant incidents to prevent future occurrences

Communicate updates on high-priority incidents to relevant stakeholders

Ensure that all incidents are logged in the incident management system accurately

Schedule and facilitate post-incident reviews to gather team insights and lessons learned

Provide coaching or support to team members handling complex incidents

Monitor the resolution timelines for incidents to ensure adherence to service level agreements (SLAs)

Update internal knowledge bases with solutions to resolved incidents for future reference

Ensure that incidents are properly escalated when necessary according to escalation protocols

Track and report on incident management metrics to assess team performance and efficiency

Team Coordination

Hold a brief morning meeting to align team goals and tasks

Encourage team members to share challenges and successes

Provide support and resources for team members facing difficulties

Evaluate workload distribution to ensure efficiency

System Maintenance

Schedule regular system maintenance tasks and updates

Review system logs for any performance issues or errors

Ensure that maintenance tasks are logged and documented

Verify that all systems have the latest security patches applied

Here are some additional steps that could be included in the System Maintenance section of a New Supervisor Daily Checklist

Conduct regular backups of critical data and verify the integrity of backup files

Test disaster recovery procedures to ensure systems can be restored quickly in case of failure

Review and update system documentation to reflect any changes or updates made

Monitor system performance metrics to identify potential areas for improvement

Ensure that all hardware components are functioning properly and replace any failing parts as needed

Review user access permissions to ensure compliance with security policies

Schedule and perform routine antivirus and malware scans on all systems

Coordinate with IT staff to address any emerging technology needs or upgrades

Provide training or resources to team members regarding system usage and best practices

Evaluate software licenses and compliance to avoid any legal issues

End of Day Reflection

Review the day’s incidents and resolutions with the team

Identify areas for improvement in processes or team performance

Prepare a summary of the day’s activities for upper management

Set goals for the following day based on team performance and workload