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> Tavel Agency Audit form
Tavel Agency Audit form
General Information
Confirm agency name and contact details
Verify agency registration and licenses
Review agency ownership and management structure
Financial Records
Check accuracy of financial statements
Review bank statements and reconcile accounts
Verify compliance with tax obligations
Client Contracts and Agreements
Review standard client contracts for compliance
Check for disclosures of fees and terms
Ensure contracts are signed and dated
Supplier Relationships
Verify agreements with travel suppliers
Assess commission structures and payment terms
Review supplier performance and feedback
Marketing and Sales Practices
Evaluate marketing materials for accuracy
Check compliance with advertising regulations
Assess sales strategies and conversion rates
Customer Service
Review client feedback and complaint resolution process
Evaluate response times and service quality
Check for follow-up procedures post-travel
Staff Training and Development
Assess staff training programs and certifications
Review employee performance evaluations
Verify compliance with industry regulations
Technology and Systems
Evaluate the efficiency of booking systems
Check for data security measures in place
Review backup and disaster recovery plans
Compliance and Risk Management
Assess adherence to industry regulations
Verify insurance coverage and liability protections
Review risk management policies and procedures
Conclusion and Recommendations
Summarize key findings and areas for improvement
Provide recommendations for compliance enhancements
Outline action items and follow-up procedures
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