team member daily checklist and score card for personal hygiene, sales and service in Bakery
Personal Hygiene
- Wet hands with clean, running water.
- Apply soap and lather well, including the backs of hands.
- Scrub for at least 20 seconds, ensuring all areas are cleaned.
- Rinse hands under clean, running water.
- Dry hands using a clean towel or air dry.
- Select a fresh uniform from the designated area.
- Ensure the uniform is free from stains and damage.
- Put on the apron before starting any food preparation.
- Check that the apron fits properly and is tied securely.
- Change into a clean uniform if it becomes soiled during the shift.
- Use nail clippers to trim nails to a short length.
- File any sharp edges to prevent injury.
- Wash hands thoroughly after trimming nails.
- Inspect nails for cleanliness before starting work.
- Remove any nail polish or artificial nails before shift.
- Select a clean hairnet or hat from the supply area.
- Ensure all hair is secured and contained within the head covering.
- Adjust the hairnet or hat for a snug fit.
- Avoid touching the hair during work to maintain hygiene.
- Change hair coverings if they become soiled.
- Choose unscented personal care products.
- Limit jewelry to a simple watch and wedding band.
- Remove all other accessories before starting work.
- Avoid applying perfume or scented lotions before shifts.
- Ensure that any visible tattoos are covered appropriately.
- Clean the cut or wound with soap and water.
- Apply a sterile bandage over the injury.
- Change the bandage regularly to maintain cleanliness.
- Notify a supervisor of any injuries requiring attention.
- Avoid handling food until the wound is properly protected.
- Wear a clean uniform daily.
- Keep hair neatly tied back or covered.
- Ensure nails are trimmed and clean.
- Avoid excessive jewelry that can harbor germs.
- Choose an alcohol-based sanitizer with at least 60% alcohol.
- Apply a sufficient amount to cover all surfaces of hands.
- Rub hands together until dry, about 20 seconds.
- Do not wipe hands after application.
- Remove gloves after each task or when damaged.
- Wash hands before putting on new gloves.
- Use appropriate glove size for a snug fit.
- Dispose of gloves in designated waste containers.
- Keep hands away from your face at all times.
- Use a tissue if you need to touch your face.
- Avoid adjusting hair or clothing during work.
- Remind others to follow the same practice.
- Designate a specific area for personal items.
- Ensure items are kept in a clean, enclosed space.
- Avoid placing items on countertops or tables.
- Use labeled bins to separate personal from work items.
- Wash uniforms daily or after heavy use.
- Inspect for stains and treat them promptly.
- Store clean uniforms in a designated area.
- Avoid wearing uniforms outside of work.
- Brush teeth at least twice a day.
- Use mouthwash after meals or as needed.
- Carry a travel toothbrush for convenience.
- Avoid strong-smelling foods before shifts.
- Designate a separate break area for meals.
- Inform team members about the policy.
- Use closed containers if necessary.
- Clean any spills immediately if they occur.
- Wear a beard net securely over facial hair.
- Ensure the net covers all facial hair fully.
- Replace the net if it becomes damaged or soiled.
- Educate staff on proper usage and importance.
- Self-assess for symptoms like fever or cough.
- Stay home if experiencing illness symptoms.
- Report any health concerns immediately.
- Follow company protocol for illness reporting.
- Drink water regularly throughout the shift.
- Schedule breaks to prevent fatigue.
- Wash hands thoroughly before resuming tasks.
- Encourage peers to stay hydrated as well.
Sales
- Make eye contact and smile.
- Use a friendly tone when greeting.
- Welcome each customer individually.
- Ask how you can assist them today.
- Know the ingredients of each product.
- Be aware of common allergens present.
- Answer customer questions clearly.
- Provide samples if applicable.
- Listen to customer preferences.
- Suggest items that pair well together.
- Highlight special deals or new products.
- Use positive language to encourage choices.
- Check displays regularly for cleanliness.
- Arrange items neatly and attractively.
- Remove stale or expired products promptly.
- Ensure labels are visible and accurate.
- Use the cash register or system correctly.
- Handle cash and cards with care.
- Provide receipts and change clearly.
- Double-check orders before finalizing.
- Express genuine gratitude for their business.
- Encourage feedback on their experience.
- Invite them back for future visits.
- Mention any upcoming promotions.
- Greet customers warmly as they enter the bakery.
- Ask customers about their preferences and suggest products.
- Maintain product knowledge to answer questions accurately.
- Handle cash and card transactions efficiently and accurately.
- Offer samples to encourage purchases and showcase products.
- Keep the sales area clean and organized for better presentation.
- Monitor stock levels and inform management of low inventory.
- Promote any ongoing promotions or special offers to customers.
- Approach customers with a friendly smile.
- Ask open-ended questions about their preferences.
- Listen actively to their responses.
- Suggest items based on their answers.
- Thank them for sharing their preferences.
- Prepare sample portions of featured products.
- Approach customers with the samples.
- Explain the product briefly while offering.
- Encourage feedback on the samples.
- Thank customers for trying the samples.
- Create a simple record system for feedback.
- Note customer names and preferences.
- Review feedback regularly to identify trends.
- Share relevant feedback with the team.
- Use insights to tailor future interactions.
- Review the daily special list each morning.
- Memorize key details about specials and promotions.
- Inform customers as you engage with them.
- Highlight specials in conversations.
- Update customers on limited-time offers.
- Check all price tags and labels for accuracy.
- Ensure labels are legible and properly placed.
- Replace any damaged or unclear labels promptly.
- Confirm that prices match the register.
- Inform the manager of any discrepancies.
- Listen carefully to the customer's issue.
- Apologize sincerely for any inconvenience.
- Ask clarifying questions to understand the problem.
- Offer a solution or alternative when possible.
- Follow up to ensure customer satisfaction.
- Briefly explain the benefits of the loyalty program.
- Provide sign-up forms or digital options.
- Answer any questions customers may have.
- Promote exclusive offers available to members.
- Thank customers for their interest.
- Check inventory levels during each shift.
- Identify items that are low in stock.
- Notify the manager immediately of low stock.
- Keep track of inventory for future reference.
- Assist in restocking items as needed.
- Practice memorizing names and favorite orders.
- Greet regulars by name when they arrive.
- Reference their past orders in conversation.
- Make them feel valued and appreciated.
- Invite them to try new items based on preferences.
- Review and update menus daily for accuracy.
- Check signage for clarity and visibility.
- Replace any worn or damaged materials.
- Ensure all promotional materials are current.
- Organize materials neatly for customer access.
Service
- Acknowledge customer presence immediately.
- Listen carefully to their requests.
- Provide clear and concise answers.
- If unsure, find the necessary information quickly.
- Thank customers for their inquiries.
- Smile genuinely when interacting with customers.
- Make eye contact to show engagement.
- Use a warm tone of voice.
- Be patient and attentive to customers' needs.
- Encourage open communication and approachability.
- Listen to the customer's concerns without interruption.
- Acknowledge their feelings and apologize sincerely.
- Ask clarifying questions to understand the issue.
- Offer solutions or alternatives where possible.
- Follow up to ensure satisfaction after resolution.
- Check cleanliness of counters, tables, and displays regularly.
- Restock items like napkins, utensils, and condiments as needed.
- Remove any expired or damaged products promptly.
- Sanitize surfaces after each customer interaction.
- Report supply shortages to management immediately.
- Communicate openly with colleagues about tasks.
- Assist others during busy periods to maintain service speed.
- Share insights and strategies for improving service.
- Participate in team briefings and feedback sessions.
- Foster a supportive and cooperative work environment.
- Encourage customers to share their thoughts on service.
- Use comment cards or digital surveys where applicable.
- Ask specific questions to gain detailed insights.
- Thank customers for their feedback and suggestions.
- Review feedback regularly with the team for improvements.
- Smile and make eye contact.
- Use a friendly tone to welcome each customer.
- Acknowledge returning customers by name when possible.
- Stand up straight and be approachable.
- Ask open-ended questions about customer preferences.
- Suggest popular items or personal favorites.
- Highlight any seasonal specials or new arrivals.
- Be attentive and ready to answer any questions.
- Double-check the order before finalizing the transaction.
- Ensure pricing is correct and inform customers of totals.
- Handle cash and card payments securely.
- Provide receipts and thank customers after transactions.
- Clearly announce specials as customers approach the counter.
- Use signage to highlight promotions prominently.
- Engage with customers by asking if they’d like to try specials.
- Update information regularly to keep it fresh and relevant.
- Regularly check displays to maintain cleanliness.
- Arrange products in an enticing and logical manner.
- Replace any items that look unappealing or stale.
- Use attractive signage to enhance product visibility.
- Observe customer reactions and body language.
- Ask for feedback during their visit.
- Be responsive to any signs of frustration or confusion.
- Make adjustments to service style based on customer needs.
- Check in with customers after they receive their order.
- Ask if they need anything else or have any questions.
- Thank them for their business and encourage feedback.
- Ensure they leave satisfied and happy.
- Review ingredient lists and allergen information regularly.
- Be prepared to answer questions about dietary restrictions.
- Offer alternatives for customers with allergies or preferences.
- Stay updated on any changes in product formulations.
- Use clean, appropriate packaging for each item.
- Ensure items are securely packaged to prevent damage.
- Add decorative touches like ribbons or labels as appropriate.
- Make sure the packaging reflects the quality of the product.
- Explain the benefits of joining the program.
- Offer incentives for signing up, such as discounts.
- Provide clear instructions on how to enroll.
- Follow up with a warm invitation to participate.
- Attend all scheduled training sessions promptly.
- Take notes on key points and ask questions.
- Apply new knowledge to improve customer interactions.
- Share insights with team members to foster collaboration.
- Analyze sales data to identify busy periods.
- Prepare staff schedules accordingly to meet customer demand.
- Communicate peak times to all team members.
- Adjust service strategies during high-traffic times.
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