1. Pre-Shift Responsibilities

Arrive at the store no later than 9:45 AM; alarm must be off by 10 AM.

Set the alarm for the night before by 9 PM (8 PM on Saturdays and Sundays; 6 PM on Sundays).

If running late, notify John as soon as possible.

2. Store Operations

Do not leave the store alone during work hours without informing John.

Leave a note on the door when going out for lunch, indicating the return time.

Punch out for lunch in ADP, except for bank deposits.

3. Daily Equipment Check

Ensure both Pax machines are connected to the Shift4 app before 10 AM.

Charge both machines before leaving for the day.

4. Communication Tools

Sign into the store tablet every morning to prepare for the day.

Log into your store email daily and keep it open for important communications.

5. Sales Management

Print the "Report open order sales summary" every morning before deliveries.

• Access the reporting software.
• Select the 'Open Order Sales Summary' report.
• Set the date filter to 'Today'.
• Click 'Generate Report'.
• Print the report using the connected printer.

Ensure merchandise is reserved for delivery the following day; schedule adjustments must be made by 4:30 PM.

• Review the delivery schedule for the next day.
• Identify merchandise that needs to be reserved.
• Confirm the availability of items in inventory.
• Make necessary adjustments before 4:30 PM.
• Update the delivery schedule accordingly.

Here are some additional steps that could be included in the Sales Management section

Review daily sales targets and adjust strategies as needed to meet goals

Conduct a brief team meeting to discuss sales performance and highlight any promotions or events

Monitor inventory levels and notify the inventory manager of any low-stock items that need to be reordered

Analyze customer feedback and sales data to identify trends and areas for improvement

Collaborate with marketing to ensure alignment on upcoming promotions and campaigns

Train staff on product knowledge and effective sales techniques to enhance customer engagement

Track individual sales performance and provide coaching or support to team members as needed

Evaluate the effectiveness of current sales strategies and make recommendations for changes

Prepare and submit weekly sales reports to upper management

Maintain an organized sales floor to ensure an appealing shopping environment for customers

Set up and manage any promotional displays or signage to attract customer attention

Address any customer issues or complaints promptly to maintain a positive shopping experience

6. Financial Procedures

Complete bank deposits the next morning by 11 AM with the deposit slip in the sleep lab.

Follow the check procedure for any cash or checks taken, ensuring proper documentation.

7. Cleanliness and Organization

Vacuum/sweep the store, take out garbage, and clean surfaces daily.

Organize merchandise and ensure sales tags are current and accurate.

8. Customer Interaction

Answer phone calls/voicemails promptly and maintain customer service standards.

Handle customer issues and notify the Store Manager and DM as necessary.

9. Sales Commissions

Track your commissions and make adjustments as needed; email your DM for any changes.

Understand commission splitting policies and communicate with coworkers.

10. Training and Development

Utilize the "Sleep Lab" for new information, policies, and training modules regularly.

Follow the 7-step sales process with every customer interaction.

11. Customer Policies

Review policies with customers regarding exchanges, warranties, and comfort exchanges.

Ensure customers sign the terms and conditions before leaving the store.

12. Communication and Teamwork

Maintain open communication with coworkers and management; report any issues promptly.

Use teamwork principles to ensure a fair and productive sales environment.

13. Inventory Management

Track open orders and pickups regularly; finalize orders to ensure accurate commission and inventory.

Participate in ISTs (In Store Transfers) and verify received merchandise.

14. Closing Procedures

Complete the daily closing checklist to ensure all tasks are done before leaving.

Use the post-sale checklist for every customer transaction to ensure accuracy.

15. Continuous Improvement

Seek feedback and identify areas for personal and professional growth after each training session.

Document lessons learned and best practices for future reference.