Training

Store Opening Procedures

Employee Conduct

Daily Operations

Order Management

Cash and Check Procedures

Store Cleanliness and Organization

Customer Service Expectations

Sales and Commission Practices

Sales Process and Customer Interaction

Inventory Management

Delivery Policies

Refund and Exchange Policies

Communication and Reporting

Technology and Tools

Employee Policies

Customer Follow-Up

Warranties and Financing

Competitor Pricing and Price Matching

Closing Procedures