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training new trainees

Pre-Training Preparation

Confirm the training schedule and time slots

Gather and prepare all training materials (handouts, manuals, etc.)

Ensure that all technology (projectors, tablets) is functioning properly

Notify team members involved in the training sessions

Arrival Procedures

Arrive at the store no later than 9:45 AM

Set alarm to go off by 10:00 AM to avoid notifications to the President

Ensure alarm is set the night before by 9 PM (8 PM on Saturdays, 6 PM on Sundays)

If running late, contact John immediately

Store Policies and Procedures

Review the rule against leaving the store alone during work hours

Notify John before leaving for lunch and leave a note on the door with return time

Punch out for lunch in ADP, except when making a bank deposit

Ensure both Pax machines are on the Shift4 app before 10 AM and plugged in to charge

Daily Opening Procedures

Sign into the tablet and prepare it for the day

Log into store email every morning and keep it open throughout the day

Print "Report open order sales summary" from Storis every morning

Reserve merchandise for next-day deliveries by 4:30 PM

Banking Procedures

Complete bank deposits by 11 AM the following morning (or adjusted times for weekends/holidays)

Follow check procedures as outlined in the Sleep Lab, including entering the Certegy station number

Notify sales staff if you are taking cash or checks

Store Cleanliness and Maintenance

Vacuum and/or sweep the store daily

Empty trash and wipe down surfaces (desks, tablets, machines)

Organize merchandise and ensure everything is tidy

Clean front windows and straighten up merchandise on shelves

Sales Management

Check sales tags on beds for accuracy, especially TSI and IMMAP products

Print new sale tags every Tuesday for display on Wednesday

Ensure correct pricing to avoid commission loss

Customer Interaction Protocols

Answer phone calls promptly and check for voicemails throughout the day

Address customer issues and escalate them if necessary

Never process refunds without consulting John or the Store Manager

Commission and Sales Tracking

Track personal commissions through Storis

Notify DM of any needed commission adjustments by the following Monday

Understand guidelines for commission splitting with coworkers

Time Off and Scheduling

Submit time-off requests to John at least two weeks in advance

Confirm scheduled shifts and communicate any changes to John

Arrange for shift coverage if calling out sick

Communication and Reporting

Maintain open communication with coworkers and management

Submit daily UPS sheets to DM and track all customer interactions

Follow up on open orders and finalize pickups regularly

Training Wrap-Up

Review all policies with trainees, ensuring they understand key procedures

Encourage completion of Sales Lab modules and ongoing training

Conduct a final Q&A session to clarify any remaining questions

Post-Training Follow-Up

Schedule follow-up sessions to review trainee progress and address concerns

Collect feedback from trainees to improve future training sessions

Monitor performance and provide additional support as needed

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