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Home > Hotel & Hospitality > vorrei un check list in italiano per i tasks di front e back office di reception

vorrei un check list in italiano per i tasks di front e back office di reception

Sezione 1: Accoglienza degli Ospiti

Sezione 2: Gestione delle Prenotazioni

Sezione 3: Gestione dei Pagamenti

Sezione 4: Comunicazione e Coordinamento

Sezione 5: Attività di Back Office

  • Accedere al sistema PMS con credenziali.
  • Controllare le informazioni sulle prenotazioni.
  • Aggiornare i dati degli ospiti e delle camere.
  • Salvare le modifiche e verificare l'accuratezza.
  • Raccogliere dati sulle vendite giornaliere.
  • Analizzare il tasso di occupazione delle camere.
  • Compilare i dati in un modello di report.
  • Verificare i risultati e inviare ai manager.
  • Raccogliere documenti e registrazioni fisiche e digitali.
  • Organizzare i documenti per data e tipo.
  • Archiviare in cartelle sicure e etichettare chiaramente.
  • Assicurarsi di rispettare le normative sulla privacy.

Sezione 6: Sicurezza e Procedure di Emergenza

Sezione 7: Formazione e Sviluppo del Personale

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