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Weekly BAU Tasks

Inventory Management

Review inventory levels for all products.

Update stock quantities in the e-commerce platform.

Identify slow-moving or excess inventory and plan promotions or discounts.

Place orders for replenishing stock as needed.

Website Maintenance

Check website functionality, including links, forms, and checkout processes.

Review website analytics for traffic, bounce rates, and conversion rates.

Update product listings, images, and descriptions as necessary.

Ensure that all plugins and software are up-to-date.

Customer Service

Review customer inquiries and respond to any outstanding messages.

Analyze customer feedback and complaints for trends or recurring issues.

Update FAQ and help sections based on common customer queries.

Monitor social media channels for customer interactions and respond appropriately.

Marketing and Promotions

Evaluate the performance of ongoing marketing campaigns.

Plan and schedule upcoming promotions or sales events.

Create and distribute weekly newsletters or email marketing content.

Review and update social media content calendar for the week.

Financial Review

Reconcile sales transactions and payment processing reports.

Analyze weekly sales performance against targets.

Review expenses related to marketing, shipping, and operations.

Prepare financial forecasts based on sales trends.

Team Coordination

Hold a weekly team meeting to discuss goals, challenges, and updates.

Check in with team members on their individual projects and tasks.

Review staffing needs and adjust schedules if necessary.

Share important company news or policy changes with the team.

Compliance and Security

Review compliance with regulations relevant to e-commerce (GDPR, CCPA, etc.).

Check for any security vulnerabilities on the website and address them.

Monitor for fraudulent transactions and take necessary actions.

Ensure all data protection measures are being followed.

This checklist can help ensure that all critical areas of an e-commerce operation are managed effectively on a weekly basis.

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