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> Welcome guest into reception
Welcome guest into reception
Pre-Arrival Preparation
Ensure reception area is clean and organized.
Check that all necessary materials (brochures, business cards, etc.) are stocked.
Verify that the guest's reservation or appointment is confirmed.
Greeting the Guest
Stand up and smile when the guest arrives.
Greet the guest warmly, using their name if possible.
Offer a handshake or appropriate greeting gesture.
Check-In Process
Ask for the guest's name and reservation details.
Confirm the details of their stay or appointment.
Provide any necessary forms or documents for completion.
Providing Information
Offer a brief overview of the facilities or services available.
Answer any questions the guest may have.
Provide directions to key areas (rooms, restrooms, etc.).
Finalizing the Welcome
Thank the guest for their arrival.
Offer assistance with luggage or other needs.
Ensure the guest feels comfortable and at ease before they proceed.
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